Terms of Use

Acceptance of Terms

By creating an account or using Clara, you confirm that you are at least 18 years old, are a licensed healthcare professional, and have the legal authority to enter into this agreement.

License to Use

Clara grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Services solely for legitimate professional purposes related to therapy. You may not: (a) copy, modify, or distribute the software; (b) reverse engineer or attempt to extract source code; (c) resell or sublicense access; or (d) use the Services for any illegal or unauthorized purpose.

Your Data

You retain all rights to the content you create, store, or process in Clara, including patient recordings, transcripts, and notes. You grant us permission to host, process, and back up your data solely as necessary to provide and improve the Services. We will not use your clinical data to train AI models or share it with third parties except as described in our Privacy Policy.

AI Processing and Consent

Clara uses artificial intelligence to transcribe recordings and generate clinical notes. By using the Services, you consent to AI processing of session audio and content. You are responsible for obtaining appropriate consent from your patients before recording sessions. Clara provides template consent forms to assist with this requirement. You acknowledge that AI-generated content should be reviewed for accuracy before use in clinical documentation.

AI Limitations

Clara's AI features are designed to support clinical documentation and administrative tasks only. They do not provide clinical diagnoses, treatment recommendations, or medical advice. All AI-generated summaries and notes are assistive tools that require professional review. You remain solely responsible for all clinical decisions, diagnoses, and patient care. Clara is not a substitute for professional clinical judgment.

Data Processing Agreement

By using Clara, you enter into a Data Processing Agreement (DPA) with us, as required under GDPR. The DPA governs how we process personal data on your behalf as a data processor. You act as the data controller for patient data. The full DPA is available here and forms part of these Terms. You agree to process patient data only with valid legal basis and appropriate consent. When you enable Clara's digital consent flow, you instruct Clara to receive and store patient submissions as your data processor. You remain responsible for the form's content, the applicable lawful basis, and handling refusal or withdrawal.

Subscriptions and Billing

Clara offers a 30-day Expert trial and paid monthly and yearly subscription plans. Yearly plans are priced at 10 months. We use Stripe Checkout and the Stripe Customer Portal for subscription checkout, payment collection, VAT or tax ID collection, invoices, billing management, cancellation flows, and flexible subscription pauses. If you choose a paid plan while your Clara trial is active, the paid plan is scheduled to start when the trial ends. Users with a paid Clara subscription may pause one subscription at a time until the date they choose. During an active pause, existing data remains visible, but new recordings, Clara Chat, and invoice changes are unavailable. The next renewal is delayed by the actual paused time; pauses do not create refunds or separate credits. You can cancel through subscription settings or the Stripe Customer Portal, and cancellation takes effect at the end of the current billing period. If a payment fails, Clara may retry collection, ask you to update billing details, and restrict access to read-only until payment is resolved. Payments are non-refundable except where required by law or where Clara expressly agrees otherwise.

Professional Responsibilities

You remain responsible for complying with the legal, regulatory, and professional obligations that apply to your practice, including patient confidentiality, clinical-record retention, and professional secrecy. If you practice in Spain, you are responsible for complying with Ley 41/2002, including retaining clinical records for at least 5 years where applicable. Clara's account-level retention and deletion settings do not replace that obligation. Clara is designed to support your duty of confidentiality and professional secrecy, but you are responsible for configuring access, exports, and record-management workflows in a way that complies with your legal and ethical obligations.

Prohibited Use

• Violate any applicable law or regulation.
• Infringe the intellectual property rights of others.
• Upload malware, viruses, or malicious code.
• Attempt to gain unauthorized access to the Services or related systems.
• Use the Services to harass, abuse, or harm others.
• Record sessions without proper patient consent.
• Use AI-generated content as a substitute for clinical judgment.

Termination

You may cancel your account at any time. Subscription cancellation takes effect at the end of the current billing period unless the billing flow says otherwise. We may suspend, restrict, or terminate your access if you violate these terms, fail to pay applicable fees, or if required by law. Upon termination, your license to use Clara ends immediately, and we may delete your data in accordance with our Privacy Policy.

Disclaimers

Clara is provided "as is" and "as available." We do not guarantee that the Service will be uninterrupted, error-free, or completely secure. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

Under no circumstances will Clara, its affiliates, officers, employees, or agents be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Services, even if we have been advised of the possibility of such damages. Our total liability for all claims will not exceed the amount you paid to Clara in the preceding 12 months.

Changes to Terms

We may update these Terms from time to time. We will notify you of any material changes by posting the new terms and updating the "Last updated" date. Your continued use of the Services after such changes constitutes your acceptance of the new terms.

Governing Law

These Terms are governed by and construed in accordance with the laws of Spain, without regard to its conflict of law provisions. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of Barcelona, Spain.

Contact Us

If you have questions about these Terms of Use, please contact us at support@heyclara.app.