Frequently asked questions
Everything you need to know about Clara.
What is Clara?
Clara is a clinical documentation tool designed exclusively for psychologists and psychotherapists in private practice. It accompanies therapy sessions and writes structured clinical notes adapted to your therapeutic orientation, so you can focus on being present with your patients.
What therapeutic orientations does Clara work with?
Clara adapts its clinical notes to the therapist's therapeutic orientation. The 16 available orientations are: cognitive-behavioral (CBT), ACT, EMDR, the PARCUVE model, psychodynamic/psychoanalytic, humanistic/person-centered, Gestalt, systemic/family therapy, strategic brief therapy, solution-focused (SFBT), constructivist/narrative, Schema Therapy, IFS, dialectical behavior therapy (DBT), mentalization-based therapy (MBT), and integrative/eclectic. If you choose integrative/eclectic, Clara lets you select up to 3 orientations you combine in your practice, and adapts notes to the vocabulary of each. The therapist sets it once in their profile and all notes reflect their clinical language.
Is Clara GDPR compliant?
Clara is designed for GDPR. Clinical data is encrypted in transit and at rest, and all of Clara's data is hosted in the European Union. Contracted service providers process only what is needed to deliver the service and remain bound by data-protection obligations. Clara does not use clinical data to train AI models, and clinicians retain ownership of their content.
How does Clara work during a therapy session?
Clara works directly in your computer's browser, with no extensions or extra devices needed. The therapist opens Clara before the session and it discreetly accompanies the conversation. After the session, Clara generates structured clinical notes adapted to their therapeutic orientation. The therapist reviews, adjusts if needed, and marks the session as reviewed.
Does Clara store session audio?
Yes, within clear limits. Session audio may be stored securely on the server for up to 14 days after processing and is then deleted. If a browser recording is interrupted, a local recovery copy may remain on the clinician's device for up to 7 days, or be removed sooner after recovery or manual deletion. Transcripts and notes remain under the clinician's control.
How much does Clara cost?
Clara offers three paid plans: Essential (€19.99/month, 10 sessions a month), Professional (€29.99/month, unlimited sessions), and Expert (€49.99/month). Yearly billing is priced at 10 months, and every account starts with a Clara-managed one-month Expert trial before you choose a paid plan.
What makes Clara different from other clinical note software?
Clara is designed exclusively for psychologists and psychotherapists in Spain, not adapted from generic medical software. What sets it apart: adapts notes to your therapeutic orientation (CBT, systemic, psychodynamic, humanistic, and 12 more); clinical memory that connects sessions by recognizing patterns and recurring themes; works directly in the browser with no extensions; native Spanish, Catalan and English experience; designed for GDPR from the start; and never uses your clinical data to train AI models.
Can I use Clara for online therapy?
Yes. Clara works for both in-person and online sessions, always from a computer's browser. For in-person sessions, Clara accompanies from the browser. For video calls, open Clara in Chrome and share the audio of the tab where you have the call. No extra installation needed.
Is it safe to use AI for clinical notes?
From a clinical perspective, Clara generates a draft that you review and adjust before marking the session as reviewed. Clinical decisions remain yours, and Clara does not make decisions or offer therapeutic recommendations. From a security perspective, data is encrypted in transit and at rest. Contracted service providers process only what is needed to deliver the service, and Clara does not use your clinical content to train AI models.
Do I need patient consent to use Clara?
Yes. As with any tool that processes clinical data, you need to inform your patients and obtain their consent. Clara includes digital consent forms you can adapt to your practice, with automatic acceptance tracking.
Can I edit the notes Clara generates?
Always. Clara generates a draft that you can review and adjust. You can modify any field, add observations, or rewrite entire sections. When the record represents your work, you can mark the session as reviewed. The notes are yours, and final clinical judgment always remains yours.
What is Ask Clara?
Ask Clara opens from any screen with ⌘K or Ctrl+K and searches for the exact words you type in a client's record or across your whole practice. Press Enter and Clara answers only from that client's record (your notes, Clara's notes, summaries, the clinical history and previous history), cites the source note for every sentence and drops any sentence it cannot cite. It does not diagnose, assess risk or recommend interventions, and it is included in the Expert plan and the one-month trial.
Can I prepare clinical reports with Clara?
Yes. From the client's record you choose the purpose (follow-up and coordination, referral, continuity of care or a response to a clinical request), the period (the last 3, 6 or 12 months or the whole therapy) and the language (Spanish, Catalan or English), and Clara drafts the report from completed sessions and the record's documents. You see which source each paragraph comes from, edit it, finalise it with your name, profession and registration number, and download it as a PDF or an editable DOCX. It is not meant for expert-witness reports.
Does Clara connect to Google Calendar?
Yes, on every plan. You connect Google Calendar, choose which calendars to sync and your appointments appear in Clara, each linked to its client: Clara suggests the client by email or name, and you confirm. You can create appointments in Google Calendar or directly in Clara.
Does Clara send appointment reminders to clients?
Yes. Before each appointment linked to a client, Clara sends them a reminder by email (Professional and Expert plans) or by SMS (Expert plan and the trial), with the lead time you choose. The message includes your name, the date, the time and the place or online session link, with no clinical information, plus a link to stop reminders on that channel. Reminders are one-way: the client cannot confirm or cancel from the message.
Can I invoice my sessions from Clara?
Yes, on the Professional and Expert plans. You invoice your sessions from Clara: issue the invoice, email it to the client, mark it as paid and download the PDF. Clara's invoicing is ready for VeriFactu.
Can I add a client's previous history?
Yes. Upload PDF, DOC, DOCX or TXT files, or paste the text, and Clara suggests what to add to the clinical history, each suggestion with the citation it comes from. Nothing reaches the record until you review and apply it.
Can I document a session without recording it?
Yes. Create the session in Manual mode and write the notes yourself, with no audio recorded, for example when a client prefers not to be recorded. These sessions do not count towards the Essential plan's limit of 10 sessions a month.
Can I turn on two-step verification?
Yes. In your account settings you can turn on two-step verification (2FA), so that when you sign in with your password Clara also asks for a 6-digit code it sends you by email. If you sign in with Google, Google's own sign-in protects that step. The code always arrives by email; Clara does not use authenticator apps.
Can I try Clara for free?
Yes. Every account starts with a Clara-managed one-month Expert trial with no credit card required. You can explore the full product first and only choose a paid plan when you're ready.
Does Clara work on mobile?
To record a session, open Clara in a browser on a computer: recording is not available on phones or tablets. For video calls, use Chrome. No app download needed. Many psychologists use Clara from their computer during sessions and review notes afterward from their phone.
Does Clara work with Zoom, Google Meet, or other video call platforms?
Yes. For telehealth sessions, open Clara in Chrome on a computer: Clara can accompany the conversation by accessing the audio from the browser tab where you have the video call. It's compatible with any platform that runs in the browser: Zoom, Google Meet, Microsoft Teams, and others.
Clara features
Informed consent
Have another question?
Try Clara free